Policies

 

 

COVID-19 Updates - Updated as of June 8th. 

This will be updated regularly as we receive new guidances... Please check back for additional changes or modifications. 

 

Your health and safe is our highest priority.  To that end will will be strictly following Maine CDC, national CDC and AHL policies and recommendations. This keeps not only you safe but us and our staff healthy as well.  


Maine’s policies for visitors traveling from out-of-state

Visitors from New Hampshire and Vermont are exempt from these requirements effective immediately for travel. They may, starting June 12, stay in lodging establishments in all Maine counties.

Effective June 26, people who are not Maine, New Hampshire or Vermont residents and are visiting Maine lodging will be asked to sign a Certificate of Compliance certifying one of the three is true:
1) Completed a Covid-19 test in their home state and received a negative Covid-19 test result no later than 72 hours prior to arrival in Maine to forgo the 14 day quarantine in Maine (please travel with your test results)
2) Have already completed a 14 day quarantine in Maine
3) Will quarantine in Maine for 14 days and follow the current guidelines: you will not have use of any of the inn services (including breakfast), common spaces, and can’t go in public places like restaurants and grocery stores.  

Lodging guidelines are an ever evolving topic. We envision that they may get revised as time goes on. We hope that more states will be added to the exemption list like NH and VT as Covid-19 cases decrease. We will keep you posted if these guidlines change. 

At this time, the Certificate of Compliance is required at check-in. Prior to your arrival we will send an email with the full set of our guidelines and a copy of the Certificate of Compliance. 

If you have any questions please do not hesitate to contact us or here is a link to the Maine FAQ Covid-19 site.
https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/faqs

MASKS: Masks will be required to be worn in the house in any common space. Mask are not required inside the confines of your guest room.  NO MASK = NO ENTRY, NO SERVICE

HOUSEKEEPING: Daily housekeeping has been suspended at this time. Rooms will only be serviced at the end of your stay after you check-out. 

CHECK-IN:

  • At this time we are unable to accommodate early check-ins in order to allow sufficient time to clean and sanitize the room prior to your arrival. 

  • Only 1 person is allowed to complete the check-in process to minimize gatherings and allow proper social distancing. More details coming...

  • We are looking into Contactless check-ins and will update once we have a process.

LUGGAGE: We are unable to store your luggage prior to your arrival or after you check-out for sanitary reasons.

FOOD: 

  • We will be offering TO-GO breakfast bags for those that do not want to eat in a common room for breakfast.  You will need to sign up for this option each day

  • We are offering set times for seating to allow for proper distancing of 6 ft between tables.  You will be required to sign-up for a breakfast time.  

  • PLEASE wear a mask to your breakfast table and only remove after you are seated by Eric. 

Check-in and Check-out Times

 

Check-in is strictly between 3:00pm and 6:00pm.

  • At this time we are unable to accommodate early check-ins in order to allow sufficient time to clean and sanitize the room prior to your arrival. We hope you understand.

  • Prior arraignments must be made in advance for guests arriving after 6:00pm. 

 

Check-out time is by 11:00am.  Due to the nature of our small inn please note that we can not allow for late check-outs.   

 

Check-in Process:

  • Only 1 person is allowed to complete the check-in process to minimize gatherings and allow proper social distancing.

  • Masks are REQUIRED

  • The front door of the house remains locked at all times for your health and safety. 

  • Please call from the car of ring the "Ring" doorbell. Someone will great you on the front porch to complete your check-in process.

  • You will be required to complete the Certificate of Compliance

  • You can complete a contact-less check.  TO do this you must be able to send us the Certificate of Compliance prior to your arrival. 

Deposit

 

A 50% deposit is required for stays two nights or longer.  For one nights stays, the full amount, including tax, is due at time of reservation. Reservations are confirmed upon receipt of deposit. The balance of your reservation fee is due upon arrival. Rates are subject to a 9% Maine state lodging tax. 

Minimum Stay

 

Two night minimum stay required.

Due to COVID restrictions and cleaning regulations are are unable to accommodate 1 nights stays this season. 

 

Occupancy

All rates assume double occupancy. Each room or suite must be occupied by a person over the age of 18. 

Guest Rooms and Luxury Suites: Each of our guest rooms and luxury suites can only accommodate two people maximum, including children and infants (of any age).

It will be necessary for parties traveling with more than two people to reserve multiple rooms or a two-bed suite.

 

Two-bed suites: Our two-bed suite can only accommodate four people maximum, including children and infants of any age. Rates are based on double occupancy.  Additional rate of $30 per person applies. 

Cancellation

 

As we are a small inn, cancellations affect us greatly. If you find it neccessary to cancel or change your reservation, please call ( email cancellations will not be accepted) more than 14 days prior to your scheduled arrival so your deposit can be refunded, less a $25.00 service charge per room.  

 

Please also note that shortening your stay is considered a cancellation.  For cancellations within 14 days, your deposit will be refunded (less a $25.00 service charge per room) based on our ability to re-rent your rooms(s). If we are unable to rerent your room(s) for the entire length of your stay your deposit will be retained. 

Those who cancel the day of a reservation (or ‘no-shows’) are responsible for the entire amount of their reservation. Your credit card on file will be charged. We are unable to refund for early departures.

We apply our cancellation policy fairly to all guests regardless of personal situation, acts of nature, acts of God, or airline.

 

Pets
 

Unfortunately, we cannot accept pets/animals of any kind.  The innkeepers have a personal dog that resides in the owners quarters. Read more about her on our "Meet Your Innkeepers" page.  

Smoking

 

For the comfort of all guests, the Holbrook House has a tobacco and smoke-free campus, including electronic cigerettes and THC containing products. Smoking is prohibited anywhere inside the inn, including decks, patios and porches. Any evidence of smoking will result in a minimum $400 cleaning fee.

Children
 

The Holbrook House is a relaxing adult getaway destination. Therefore, infants and young children are not appropriate. Children traveling with their parents should be at least 12 years old.

Other
 
  • We reserve the right to refuse service for ANY reason, including but not limited to exceeding the maximum occupancy limit, disrespectful behavior towards your innkeepers or other guests.

  • The Holbrook House is not responsible for loss of valuables or money.

  • We have offer off-street parking.  We offer one parking spot for each guest room or suite.  Unfortunately we are unable to accommodate trailers, RVs, or oversized vehicles.  

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74 Mount Desert Street, Bar Harbor, ME 04609  |  1-207-288-4970

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