POLICIES
Check-in and Check-out
Check-in is between 3:00pm and 6:00pm.
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At this time we are unable to accommodate early check-ins in order to allow sufficient time to clean and sanitize the room prior to your arrival. We hope you understand.
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Prior arraignments must be made in advance for guests arriving after 6:00pm.
Check-out time is by 11:00am. Due to the nature of our small inn please note that we can not allow for late check-outs.
Housekeeping
Housekeeping service will be upon request by the guest either by speaking with the your innkeeper or hanging your service sign on your room door.
Breakfast
We will be offering TO-GO breakfast bags for those that do not want to eat in a common room for breakfast. You will need to sign up for this option each day.
We are offering set times for seating at 2-person tables to allow for proper distancing of 6 ft between tables. You will be required to sign-up for a breakfast time the day before.
Deposit
A 50% deposit is required for stays two nights or longer. Reservations are confirmed upon receipt of deposit. The balance of your reservation fee is due upon arrival. Rates are subject to a 9% Maine state lodging tax.
Minimum Stay
Two night minimum stay required. Some dates will require a 3-night minimum.
Occupancy
All rates assume double occupancy. Each room or suite must be occupied by a person over the age of 18.
Guest Rooms and Suites: Each of our guest rooms and suites can only accommodate two people maximum, including children and infants (of any age).
It will be necessary for parties traveling with more than two people to reserve multiple rooms or the two-bed suite.
Two-bed Cottage: Our two-bed cottage can only accommodate four people maximum, including children and infants of any age. Rates are based on double occupancy. Additional rate of $30 per person applies.
Groups
In order to maintain the level of service and personal attention we believe is integral to the B&B experience, we are unable to accommodate large groups and gatherings. Please, no more than three rooms to any one group.
Cancellation
These cancellation policies are still in place at this time. We assume that if you are booking at this time you are comfortable with traveling during a pandemic and the restrictions that may be in place at the time of your vacation. We encourage all of our guests to get trip insurance if you have any concerns.
As we are a small inn, cancellations affect us greatly. If you find it neccessary to cancel or change your reservation, please call ( email cancellations will not be accepted) more than 14 days prior to your scheduled arrival so your deposit can be refunded, less a $25.00 service charge per room.
Please also note that shortening your stay is considered a cancellation. For cancellations within 14 days, your deposit will be refunded (less a $25.00 service charge per room) based on our ability to re-rent your rooms(s). If we are unable to re-rent your room(s) for the entire length of your stay your deposit will be forfeit and the guest is responsible for the full value of the reservation.
Those who cancel the day of a reservation (or ‘no-shows’) are responsible for the entire amount of their reservation. Your credit card on file will be charged. We are unable to refund for early departures.
We apply our cancellation policy fairly to all guests regardless of personal situation, acts of nature, acts of God, or airline.
Pets
Unfortunately, we cannot accept pets/animals of any kind. The innkeepers have 2 personal dog that resides in the owner's quarters. Read more about them on our "Meet Your Innkeepers" page.
Smoking
For the comfort of all guests, the Holbrook House has a tobacco and smoke-free campus, including electronic cigerettes and THC containing products. Smoking is prohibited anywhere inside the inn, including decks, patios and porches. Any evidence of smoking will result in a minimum $400 cleaning fee.
Children
The Holbrook House is a relaxing adult getaway destination. Therefore, infants and young children are not appropriate. Children traveling with their parents should be at least 12 years old.
Other
We reserve the right to refuse service for ANY reason, including but not limited to exceeding the maximum occupancy limit, disrespectful behavior towards your innkeepers or other guests.
The Holbrook House is not responsible for loss of valuables or money.
We have offer off-street parking. We offer one parking spot for each guest room or suite. Unfortunately we are unable to accommodate trailers, RVs, or oversized vehicles.